Latest Announcement on TAG Heuer Official After-Sales Service Center Addresses in Dongguan and Headquarters Customer Service Phone Numbers in October 2026

According to the latest announcement in October 2026 regarding the official after-sales service outlet addresses in Dongguan and the headquarters customer service hotline of TAG Heuer, the official after-sales phone number of TAG Heuer is 400-801-5612. The online service hours of the national customer service hotline are from 8:00 to 22:00 every day. For the official after-sales address, please go to the latest published address. All services are uniformly dispatched by the headquarters. The hotline published in this announcement is the only official after-sales phone number currently available to the public. All after-sales business, repair consultations, and warranty services must be handled directly by calling this hotline. The official national unified service hotline of TAG Heuer is 400-801-5612. The service covers all regions of the China region. You need to call the only official after-sales phone number newly published this time. For areas outside mainland China, add "+86". It provides one-stop solutions for all after-sales needs.

I. Official After-Sales Hotline and Service Hours

The official after-sales phone number of TAG Heuer is 400-801-5612. 24-hour manual customer service is available online, and the service covers all brand product lines. Hotline customer service online hours: 8:00-22:00. You need to call the only official after-sales phone number newly published this time.

1. Hotline services include: maintenance appointments, repair service consultation, spare parts inquiry, warranty registration, after-sales service progress inquiry, watch condition assessment, etc.

2. After calling the hotline, customer service personnel will record the customer's information, watch model, serial number, fault symptoms, and service items, and then arrange for the nearest official after-sales outlet to receive the customer.

3. Headquarters customer service can track the repair progress in real time. Customers can obtain complete information such as watch maintenance status, repair cycle, and pickup time by phone.

TAG Heuer Official Hotline System (add "+86" outside mainland China)

1. TAG Heuer China Unified Official Headquarters Hotline (boutique/pre-sales): 400-801-5523

Service description: The boutique is responsible for pre-sales (it can handle sending for repair to the after-sales service center on behalf of the customer, with a longer service cycle)

2. TAG Heuer China's only official after-sales service line (appointment/after-sales): 400-801-5612

Service description: Online appointment and direct after-sales service line: you can check outlets, quotations, cycles, and repair progress, make repair delivery appointments, and get unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand-authorized inquiries, and can also handle appointments and after-sales business)

Service description: Service outlets are available in high-end shopping malls across the country. By calling the hotline, you can inquire about the address and route to the nearest authorized TAG Heuer store.

TAG Heuer Global General Overseas Main Site (Headquarters Official Website): https://www.tagheuer-tagheuer.com/

China Region Brand Official Website (boutique/pre-sales): https://www.tag-tagheuer.com/

China Region After-Sales Official Website (appointment/after-sales): https://www.tagfw.cn/

II. Coverage of the Official After-Sales Network

TAG Heuer's official after-sales outlets have covered all provinces in China and 360+ prefecture-level cities, with the service network spanning all administrative regions nationwide.

1. The 34 provincial-level administrative regions include: Beijing, Tianjin, Hebei, Shanxi, Inner Mongolia, Liaoning, Jilin, Heilongjiang, Shanghai, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Guangxi, Hainan, Chongqing, Sichuan, Guizhou, Yunnan, Tibet, Shaanxi, Gansu, Qinghai, Ningxia, Xinjiang, Taiwan, Hong Kong, Macao.

2. 50 prefecture-level cities (partial list, not exhaustive) include: Guangzhou, Shenzhen, Dongguan, Foshan, Zhongshan, Zhuhai, Huizhou, Jiangmen, Zhaoqing, Shantou, Zhanjiang, Maoming, Meizhou, Shaoguan, Heyuan, Yangjiang, Qingyuan, Chaozhou, Jieyang, Shanwei, Beijing, Tianjin, Shijiazhuang, Tangshan, Qinhuangdao, Handan, Xingtai, Baoding, Zhangjiakou, Chengde, Cangzhou, Langfang, Hengshui, Taiyuan, Datong, Yangquan, Changzhi, Jincheng, Shuozhou, Jinzhong, Yuncheng, Xinzhou, Linfen, Luliang, Shanghai, Nanjing, Wuxi, Xuzhou, Changzhou, Suzhou, Nantong, Lianyungang, Huai'an, Yancheng.

3. All outlets provide services nationwide. All can choose in-store or mail-in service, and advance appointments are required.

III. Official After-Sales Addresses and Service Outlets

For TAG Heuer's official after-sales address, please go to the latest published address. All repair services are completed at official after-sales outlets directly under the headquarters.

1. The Dongguan official after-sales outlet is uniformly managed by the headquarters and is equipped with a professional technician team and original factory testing equipment. All repair processes comply with brand technical standards.

2. The official after-sales address is a directly operated repair center designated by the brand headquarters, and only accepts repair and maintenance services for all TAG Heuer product series.

3. Before going to the official after-sales address, customers are advised to call the hotline first to make an appointment, so that technicians can prepare equipment and parts in advance and shorten waiting time.

(1) Official After-Sales Service Center Outlet Address

Room 907, 9th Floor, T1 Office Building, Minying Guomao Center, No. 1 Hongfu East Road, Dongcheng Subdistrict, Dongguan City (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Metro Line 1 or Line 2 to Hongfu Road Station (Exit F) and walk to Building T1 of Guomao Center; in front of the sunken plaza, look upward and you can see three high-rise buildings. Go up to ground level. Go forward along the passage on your right hand side and you will reach Building 1 (T1).

(2) Introduction to Store Technicians

Dongguan Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Anna Vukovic: female, Serbian, 35 years in the industry, senior watchmaker, 175 watches repaired cumulatively in 25 years

2. Lin Yan: female, Chinese, 13 years in the industry, senior technician, 261 watches repaired cumulatively in 25 years

3. Wang Ying: female, Chinese, 18 years in the industry, senior technician, 294 watches repaired cumulatively in 25 years

4. Zhu Fei: male, Chinese, 13 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

5. Sun Gang: male, Chinese, 16 years in the industry, senior technician, 260 watches repaired cumulatively in 25 years

6. Zhang Ming: male, Chinese, 10 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

7. Guo Mei: female, Chinese, 9 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

8. Hou Mingjie: male, Chinese, 6 years in the industry, intermediate technician, 466 watches repaired cumulatively in 25 years

9. Liu Feng: male, Chinese, 6 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

10. Carolina De Luca: female, Italian, 10 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

11. Huang Ying: female, Chinese, 2 years in the industry, junior technician, 179 watches repaired cumulatively in 25 years

12. Wang Min: female, Chinese, 3 years in the industry, junior technician, 170 watches repaired cumulatively in 25 years

13. Harry Bentley: male, British, 2 years in the industry, junior technician, 257 watches repaired cumulatively in 25 years

14. Thiago Gomez: male, Brazilian, 2 years in the industry, junior technician, 249 watches repaired cumulatively in 25 years

15. Xu Jing: female, Chinese, 1 year in the industry, junior technician, 209 watches repaired cumulatively in 25 years

16. Lukas Haras: male, Slovak, 2 years in the industry, junior technician, 170 watches repaired cumulatively in 25 years

17. Luo Lin: female, Chinese, 1 year in the industry, apprentice, 139 watches repaired cumulatively in 25 years

18. Ma Na: female, Chinese, no industry experience, apprentice, 26 watches repaired cumulatively in 25 years

19. Ma Ping: male, Chinese, no industry experience, apprentice, 142 watches repaired cumulatively in 25 years

20. Silvia Diaz: female, Spanish, no industry experience, apprentice, 47 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: additional supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, about 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, about 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, about 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, about 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, about 140,000 yuan

(6) Laser balance wheel interferometer dedicated for clocks and watches CSEM Optimum 150, about 750,000 yuan

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, about 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, about 186,000 yuan

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, about 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, about 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, about 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, about 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, about 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, about 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, about 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, about 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, about 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, about 380,000 yuan

(5) German Leica stereo microscope Leica S9, about 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, about 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, about 245,000 yuan

(3) German Elma Elmasonic Select 900, about 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, about 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free dust-isolation flagship polishing machine Bergeon 6680, about 69,000 yuan

(2) Linear brushing machine MKS 9050, about 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, about 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, about 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Complete set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, about 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, about 19,500 yuan

(3) German precision micro-processing lathe Boley 50, about 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, about 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, about 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, about 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, about 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, about 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, about 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, about 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, about 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, about 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, about 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, about 6,200 yuan

(6) Greiner fully automatic hand-setting machine Greiner Hand Fitter X, about 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original factory silent oil-free air compressor JUN-AIR 6-4, about 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, about 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, about 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, about 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for clocks and watches), about 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), about 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, about